Frequently Asked Questions

We accept gold, diamonds, silver, platinum, jewelry, luxury watches, rare coins, art, and other valuable items. Each item is carefully cataloged and stored in our secure vaults.

Our vaults feature bank-level security including 24/7 surveillance, biometric access control, armed security personnel, and military-grade encryption for all digital systems.

Yes, all assets stored in our vaults are fully insured by leading insurance providers. We offer comprehensive coverage against theft, damage, and loss.

KYC (Know Your Customer) is a verification process required by law. You'll need to provide government ID and proof of address. This ensures security and complies with regulations.

Simply submit a withdrawal request through your dashboard. We'll process it within 1-3 business days. You can pick up in person or arrange insured shipping.

Storage fees vary by asset type and value. Typically, we charge 1-2% annually of the asset value. Contact us for a detailed quote based on your specific needs.

We offer monthly, quarterly, and annual payment plans. Payments can be made via bank transfer, credit card, or check through your account dashboard.

Yes, you can schedule a vault visit through your dashboard. We require 24-48 hours notice and proper identification. Some assets may be withdrawn permanently or temporarily.

Your dashboard provides real-time valuation updates based on current market rates. We also send monthly portfolio statements via email.

Yes, asset transfers are possible with admin approval. Both parties must be verified users, and transfer fees may apply.